Distance Selling & Refund Terms

1. The seller

NONSTOP SERVICE LTD is a limited company registered in England (company no. 12271149).

Registered office: Demsa Accounts, 565 Green Lanes, Haringey, London N8 0RL, United Kingdom

Contact: [email protected] · sifareiki.com

Data protection registration (ICO): C1989967

2. What you are buying

The service is the sending of a distance attunement for your chosen energy system at the agreed date and time, together with the accompanying course handbook and your certificate of attendance, delivered by email.

No physical goods are involved; everything is provided electronically and at a distance. No special software or internet connection is needed to take part.

3. Price and payment

Prices are set and charged in pounds sterling (£); that is the currency your card is billed in. The price shown is the total; no service charge is added.

You can choose to see prices in another currency — Turkish lira, for example — anywhere on the site, and that choice is independent of the language you are reading in. Converted figures use the day's rate and are rounded up, so they are indicative. The exact amount is shown on the payment page before you pay, and it will not exceed the converted figure you were shown on the site.

Payment is taken by card on Stripe's hosted, secure payment page. Your card details are never entered on sifareiki.com and are not stored by us.

If you are paying from outside the UK you may see and pay the amount in your own currency. The exchange rate and any conversion margin in that case are set by the payment provider.

4. When the contract is formed

The contract is formed when payment completes successfully. At that moment your booking is confirmed and a confirmation email with a calendar invitation is sent to you.

If payment does not complete, no booking is created. The time you selected is held for you while you have to complete payment, and shows as busy in the calendar during that window. Once the window closes, the time is released back to everyone.

Rarely, I may not be able to accept a booking that has already been paid for: something unexpected may come up at that time, you may not meet the prerequisite for the course you chose, or the request may not look right to me. If that happens I write to you with the reason and refund the payment in full. I start the refund within 3 working days of making that decision; depending on your bank it can then take a further 5–10 working days to reach your account.

If you prefer, we can arrange another date or another course instead of a refund. The choice is yours.

5. Right to cancel (cooling-off)

As a consumer you normally have 14 days to cancel a contract for services.

However, when booking you expressly request that the attunement be performed at the date and time you have chosen, and you acknowledge that once it has been performed your right to cancel ends. This consent is taken with a separate tick box before payment.

Accordingly: once the attunement has taken place the right to cancel no longer applies. Before it takes place, the cancellation terms below apply.

6. Cancellations and refunds

More than the notice period shown on the booking page (currently 24 hours) before your session: you can cancel using the link in your confirmation email. You receive a full refund. If that period changes, the booking and manage pages always show the current figure.

The refund is not issued automatically; I start it myself. I do so within 3 working days of your cancellation; depending on your bank it can then take a further 5–10 working days to reach your account.

Inside that period: the booking can no longer be cancelled from your own link. Please email me instead — I will listen, and where I can I will move the session to another date. This is goodwill rather than an entitlement.

After the attunement has taken place: the service has been performed, so no refund is due.

If the session does not happen for a reason on my side: you may either choose a new date or receive a full refund. The choice is yours.

Refunds are made to the original card by the original method. Depending on your bank this usually takes 5–10 working days to appear.

7. Packages

When you buy a package you pay for all of its levels at once. You book the first level straight away; the remaining levels are credited to your account and you take them when you are ready, in separate sessions, with nothing more to pay.

The credited levels do not expire — you may use them whenever you wish. Each level is completed with its own handbook and its own certificate, and your confirmation of performance is taken separately for each session.

If you ask for a refund before any level has been performed: the full amount is refunded and the credited levels are cancelled.

If you ask for a refund after one or more levels have been performed: the performed levels count as delivered and are not refundable. The single-level prices shown on the site for those levels are deducted from what you paid, and the balance is refunded. Because the package discount applies only when the whole package is taken, it does not apply to a partial refund — the calculation uses the single-level prices. If the balance comes to zero or less, no refund is due.

When a refund is issued, any unused levels still waiting in your account come to an end.

If I stop teaching one of the levels in your package before you have taken it, you may either choose another system of the same value or have that level's share refunded. The choice is yours.

8. Rescheduling

The same notice period applies to rescheduling: if there is more time than the period shown on the booking page before your session, you can move your booking to another time, free of charge, using the link in your confirmation email. No additional payment is taken for rescheduling.

When you reschedule, your booking returns briefly to "awaiting approval" so that I can confirm the new time, and the calendar invitation is sent as tentative. Your payment stands as it is; you do not pay again. Once I approve it, a final confirmation email and calendar invitation follow.

9. Nature of the service

Reiki and energy work are complementary practices. They are not a substitute for medical diagnosis, treatment or medication, and no particular health outcome is promised.

If you have a health concern, please see your doctor and do not stop any treatment you have been prescribed.

10. Disputes

If something goes wrong, please write to me first — I don't believe there is much that can't be sorted out.

Any dispute that cannot be resolved is governed by the law of England and Wales. As a consumer you do not lose the protection of any mandatory consumer rights in your own country.